At One Fit Wellness Bali, transparency, care, and clarity are at the heart of every guest experience. These Terms & Conditions explain the policies that apply to our Wellness Escapes in Bali and Mind Care services, ensuring a seamless and well-supported journey from the moment you confirm your reservation. By confirming your reservation, you acknowledge that you have read and accepted these Terms & Conditions.
1. Wellness Escapes — Reservations & Payments
Reservation Process & Securing Your Stay
A 50% deposit is required to secure your booking. Once received, your reservation will be held while we finalise availability with our partner resorts.
Availability & Peace of Mind
If your requested dates are unavailable, we will fully refund your deposit.
Final Payment
The remaining balance is due no later than 15 days prior to your program start date.
Currency
We convert payments made in currencies other than IDR using the prevailing daily exchange rate at the time of payment.
Cancellation & Flexibility
To preserve the integrity, preparation, and exclusivity of our curated programs, confirmed reservations are generally non-refundable. However, we offer the following flexibility where possible:
- 60+ days before arrival: Your deposit may be transferred to a different date, package, or guest name (subject to availability).
- Low Season: Cancellations made at least 15 days before arrival may be eligible for a partial refund of up to 50% of the remaining balance.
- High / Peak Season: Cancellations made at least 22 days before arrival may be reviewed for partial refund eligibility.
- Short-Notice Changes: Within 14 days (Low Season) or 21 days (High / Peak Season), no refunds or credits can be issued.
- Arrivals & Departures:Late arrivals, early departures, or unused services are charged at 100% of the confirmed program value.
” In addition, we strongly recommend comprehensive travel insurance that includes trip cancellation, medical, and personal liability coverage. “
2. Mind-Care Services — Attendance & Cancellations
These policies apply to all Mind Care sessions, whether booked independently or as part of a Wellness Escape.
Presence & Punctuality
We begin every session promptly. To get the most from your journey, we encourage arriving a few minutes early to settle in. If you arrive more than 15 minutes late, the session will count as a missed appointment and will not proceed, thereby protecting the integrity of the clinical hour. Please note that late arrivals cannot extend the scheduled end time.
Thoughtful Scheduling & Cancellations
We honor your time and the deep intention our practitioners bring to every session. Therefore, we kindly request at least 24 hours’ notice to cancel or reschedule a session. This allows us to offer the time to another guest on their path to renewal. Changes made within this 24-hour window, or sessions not attended, are considered missed and cannot be replaced or transferred.
Our Promise
Practitioner Availability & Continuity of Care
Mind Care sessions may be delivered in person or via telehealth (online), depending on practitioner availability and the agreed Care Pathway. Our practitioners may occasionally travel or become unavailable to provide an in-person session in Bali on the scheduled date.
Should this occur, One Fit Wellness Bali will notify the guest as soon as reasonably possible and offer either:
- switching to a telehealth (online) session with the same practitioner, following the same agreed Care Pathway and professional standard of care; or
- a full refund for the affected Mind Care session if the guest prefers not to continue with telehealth (online).
If a practitioner needs to reschedule your session rather than transition it online, we will notify you as soon as possible and provide priority booking at your earliest convenience to ensure your care continues without interruption. Our commitment to privacy, professional standards, and continuity of support remains unchanged.
3. Wellness Escape Program Adjustments & Pricing
Changes & Force Majeure
We may adjust programs, schedules, locations, or facilitators may be adjusted when necessary due to weather, safety considerations, operational needs, or circumstances beyond our control. However, we will always make these adjustments with your wellbeing and experience in mind.
Cancellations by One Fit Wellness Bali
In the unlikely event that we must cancel a program, you may choose to:
- Transfer your payment to another available date, or
- Receive a full refund of all payments made to One Fit Wellness Bali.
Please note we cannot be held responsible for external costs such as flights, visas, or third-party bookings.
Pricing
Program pricing may change based on seasonality and operational requirements. Once your reservation is confirmed, your agreed price will not change for that booking.
